Frequently asked questions
Answers about ordering, shipping, payments, and returns.
How can I place an order?
Browse the website, select your items, and continue to checkout. Provide shipping and payment information to complete the order.
Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Contact us as soon as possible if you need assistance.
How long does shipping take?
Orders are processed within 7 business days. Once shipped, delivery takes approximately 10 business days, depending on the carrier and location.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email.
Do you ship internationally?
At this time we only ship within the United States.
What payment methods do you accept?
We accept major credit cards, debit cards, and the secure payment methods available at checkout.
Is my payment information secure?
Yes. Transactions are encrypted and processed securely.
What is your return policy?
If you are not satisfied with your purchase, contact us within 7 days of receiving the item. Please also review the Returns page — damaged or defective items must be reported within 48 hours of delivery.
How long do refunds take?
Approved refunds are processed within 5–10 business days after the returned item is received and inspected.
How can I contact customer support?
Use the Contact page or email support@masarafurniture.com. We aim to respond within 24–48 hours.