Returns & refunds
Please review this policy before placing an order. Confirm dimensions and descriptions carefully.
Returns
At this time, we accept returns if the item arrives damaged or defective. We do not accept returns for change of mind, incorrect selection, items that do not meet personal preference, or buyer’s remorse.
Damaged or defective items
Contact us within 48 hours of delivery. Include your order number, photos of the item and packaging, and a brief description. If approved, we will offer a replacement or a refund to the original payment method.
Non-returnable items
Used or assembled furniture, items damaged due to misuse, and final sale or clearance items are not eligible for return.
Refund process
If approved, refunds are processed within 5–10 business days to the original payment method. Shipping costs are non-refundable unless the damage was caused during transit.
How to start a return
Contact us through the Contact page with your order number and reason. Customers are responsible for return shipping costs unless the item arrived damaged or defective. Masara Furniture reserves the right to deny requests that do not meet these conditions.